Logistics Policy

At ShoeMandi, we are committed to delivering your orders efficiently and safely. Please read our logistics policy to understand how we handle order processing, shipping, and delivery.

Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation email once your order is placed and a shipping confirmation with tracking details once dispatched.

Shipping Partners

We work with trusted logistics partners to ensure timely and safe delivery of your footwear across India.

Delivery Timelines

• Metro Cities: 3-5 business days
• Tier 2 & Tier 3 Cities: 5-7 business days
• Remote Areas: 7-10 business days

Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can use this to track your order on our logistics partner's website.

Failed Deliveries

• If a delivery attempt fails due to an incorrect address or unavailability of the recipient, our logistics partner will make up to 2 additional attempts.
• After 3 failed attempts, the order will be returned to our warehouse and a refund (excluding shipping charges) will be processed.

Damaged or Lost Shipments

In the rare event that your order is damaged in transit or lost, please contact us at Cobblercomy@gmailcom within 48 hours of the expected delivery date. We will investigate and resolve the issue promptly.

For any queries, reach us at Cobblercomy@gmailcom